The terms on which we sell products through this website to consumers and to business customers.
Last updated: 1 January 2026
This website is operated by 2wantis2have, trading from 39A Harlesden Gardens, London, Greater London, NW10 4EY, United Kingdom. The owner and responsible person is Donald Anderson. You can contact us by email at info@2wantis2have.com or by telephone on +44 7522 418261. If we have to contact you we will do so by telephone or by writing to the email or postal address you gave us when ordering.
These terms apply to every contract for the sale of products through this website. By placing an order you confirm that you accept them. Where you are a consumer, nothing in these terms affects your statutory rights. Where you are buying in the course of a business, sections 9 and 12 apply to you and the consumer cancellation right in section 8 does not.
The images on this website are for illustration. Although we reproduce colours accurately, the shade you see depends on your screen and we cannot guarantee an exact match. Packaging may vary between batches. Product descriptions state size, format and key ingredients or materials; where a manufacturer reformulates a product we update the listing as soon as we are notified.
All products are cosmetic products or fashion accessories. They are not medicines or medical devices. Nothing on this website should be read as a claim that a product diagnoses, treats, cures or prevents any disease or medical condition.
Your order is an offer to buy. We accept it when we send you a dispatch confirmation, at which point a contract comes into existence. If we cannot accept your order — because a product is out of stock, because we have identified a pricing or description error, or because we are unable to meet a delivery deadline — we will tell you and will not charge you, refunding any payment already taken in full.
Delivery costs and estimated transit times are set out on our delivery page. Estimates are given in good faith but are not guaranteed unless a timed service is purchased. Delivery is complete when the products are unloaded at the address you gave us, and the products become your responsibility from that time. You own the products once we have received payment in full.
If no one is available to take delivery, the carrier will leave a notice explaining how to rearrange or collect. If, after a reasonable period, delivery cannot be completed and the parcel returns to us, we will contact you to arrange redelivery at cost or to refund the goods less carriage actually incurred.
We are not liable for delay or failure to perform caused by an event outside our reasonable control, including carrier strike action, extreme weather, customs delay, failure of public networks, or acts of government. We will notify you as soon as reasonably possible and, where delay is substantial, you may cancel the affected order and receive a full refund.
If you are a consumer you have a legal right to cancel a distance contract within 14 days of receiving the goods, and we voluntarily extend this to 30 days for unopened, unused goods in sealed original packaging. Sealed cosmetics, skincare, makeup, hair products and pierced earrings that have been unsealed cannot be returned for hygiene reasons unless they are faulty, damaged or not as described. The full procedure, refund timescales and a model cancellation form are set out on our returns page, which forms part of these terms.
Where you buy as a business, the cancellation rights in section 8 do not apply. Faulty, damaged or incorrectly supplied goods will nevertheless be replaced or refunded. Shortages and transit damage must be notified within 72 hours of delivery with photographic evidence. Title in goods passes on payment in full; risk passes on delivery. Business customers must not attach any medical, therapeutic or exaggerated performance claim to any product purchased from us when reselling it.
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products. We are not liable for business losses; if you use the products for any commercial purpose, section 12 applies.
Subject to the paragraph above regarding liabilities that cannot lawfully be excluded, we exclude all implied terms to the fullest extent permitted, and our total liability to a business customer in connection with any contract is limited to the price paid for the products concerned. We are not liable to business customers for loss of profit, loss of business, business interruption or loss of anticipated savings.
All content on this website — text, layout, photography, graphics and the 2wantis2have name and logo — is owned by or licensed to us and protected by copyright and trade mark law. You may view and print pages for your own use, but you may not reproduce, republish or use our content commercially without written permission. Product names and brand marks belonging to manufacturers remain the property of their respective owners.
You must not misuse this website by knowingly introducing malicious code, attempting unauthorised access, or using automated tools to extract data at a scale that affects site performance. You must not submit false information, use another person's payment details, or place orders fraudulently.
Please raise any complaint with us first at info@2wantis2have.com. We acknowledge within one working day and aim to resolve within five working days. If we cannot resolve matters, consumers in the UK may seek advice from Citizens Advice, and consumers elsewhere from their national consumer authority.
