A clear statement of your legal rights and our practical returns process. Nothing here reduces your statutory rights as a consumer.
If you are a consumer buying at distance from within the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving the goods, without giving any reason. We voluntarily extend this to a 30-day returns window for unopened, unused items in their original sealed packaging.
To exercise the right to cancel, tell us clearly before the deadline expires. You can email info@2wantis2have.com with your order number, write to us at 39A Harlesden Gardens, London, Greater London, NW10 4EY, United Kingdom, or telephone +44 7522 418261 during business hours. A simple statement such as "I am cancelling order 12345" is sufficient; you do not need to use a special form, although a model cancellation form is reproduced below.
Once you have told us you are cancelling, return the goods to us without undue delay and in any event within 14 days. You are responsible for the cost of returning goods unless the item is faulty, damaged, incorrectly supplied or not as described, in which case we pay the return carriage.
| Situation | Return accepted? | Who pays return postage | Refund |
|---|---|---|---|
| Unopened, sealed cosmetics within 30 days | Yes | Customer | Full price of goods |
| Opened or used cosmetics, skincare or makeup | No, for hygiene reasons | – | – |
| Hair extensions with the seal or hygiene tie broken | No, for hygiene reasons | – | – |
| Hair extensions unopened with seal intact | Yes, within 30 days | Customer | Full price of goods |
| Pierced jewellery (earrings) once unsealed | No, for hygiene reasons | – | – |
| Other jewellery unworn with tags attached | Yes, within 30 days | Customer | Full price of goods |
| Faulty, damaged or incorrectly supplied goods | Yes | 2wantis2have | Full refund including original delivery |
| Item not as described on the website | Yes | 2wantis2have | Full refund including original delivery |
| Order cancelled before dispatch | Yes | – | Full refund including delivery |
The hygiene exclusion is a specific exception permitted by consumer law for sealed goods that are not suitable for return once unsealed for health protection or hygiene reasons. It never applies to a product that is faulty, damaged or not as described — those are always refundable or replaceable, whether opened or not.
Refunds are made within 14 days of us receiving the returned goods, or of you providing proof of return, whichever is earlier. Where an order is cancelled before dispatch, the refund is made within 14 days of you telling us. Refunds are always made to the original payment method; we do not issue store credit in place of a refund unless you specifically ask for it.
Your bank or card issuer may take a further 3 to 5 working days to show the money in your account. If we refunded the standard delivery charge, we refund the least expensive standard service we offer, not an upgraded or express option you chose.
We may reduce a refund to reflect any diminished value of goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning — in practice, this means handling them as you would in a shop.
Under the Consumer Rights Act 2015, goods supplied to consumers in the United Kingdom must be of satisfactory quality, fit for purpose and as described. If they are not:
Nothing on this website, including any part of our terms, limits or excludes these rights.
To: 2wantis2have, 39A Harlesden Gardens, London, Greater London, NW10 4EY, United Kingdom — info@2wantis2have.com
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Ordered on / received on: ______________
Order number: ______________
Name of consumer: ______________
Address of consumer: ______________
Signature (only if this form is notified on paper): ______________
Date: ______________
If you are unhappy with any aspect of your order or our service, email info@2wantis2have.com with the subject "Complaint". We acknowledge complaints within one working day and aim to resolve them within five working days, writing to explain our decision and what we will do. If you remain dissatisfied you may seek advice from Citizens Advice in the UK, or from your national consumer authority if you are located elsewhere.
