Everything customers most often ask about ordering, delivery, returns, payment and the products themselves.
If your question is not answered below, email info@2wantis2have.com or call +44 7522 418261 between 09:00 and 18:00 UK time, Monday to Friday. We answer every message from a real person.
2wantis2have trades from 39A Harlesden Gardens, London, Greater London, NW10 4EY, United Kingdom. The owner and responsible person is Donald Anderson. You can reach us by email at info@2wantis2have.com or by telephone and WhatsApp on +44 7522 418261, Monday to Friday between 09:00 and 18:00 UK time.
Both. Retail customers can buy single units at the prices shown on the website with full consumer protection. Trade customers — salons, barbers, spas, market traders, independent shops and online sellers — can apply for a wholesale account and receive tiered pricing, consolidated shipping and a named account contact. There is no joining fee for a trade account.
Yes. We purchase from manufacturers and authorised distributors only, and we retain purchase documentation and batch records for the stock we sell. Anything that cannot be traced to a legitimate source is refused at goods-in, regardless of the price offered to us.
Orders placed and paid for before 14:00 on a working day are normally dispatched the same day. Orders placed after that, at weekends or on UK public holidays are dispatched on the next working day. You receive a tracking reference by email as soon as the carrier collects the parcel.
UK mainland tracked delivery is £3.95, and free on orders over £60. Express and next-day options are available at checkout. European, US and other international rates start from £12.95 and are calculated by weight and destination. The exact charge is always shown in full before you pay.
Yes. We ship across the European Union, to the United States and Canada, and to selected other destinations. Some aerosol and alcohol-based cosmetics cannot travel by air; if this affects your order we contact you before dispatch.
For deliveries outside the United Kingdom, import duty, local VAT or sales tax and a carrier handling fee may be charged by the destination country. These are set by that country, are payable by the recipient, and are outside our control. We always declare parcels accurately at the price paid.
Yes. Consumers have a statutory 14-day right to cancel, and we voluntarily extend this to a 30-day returns window for unopened, unused items in original sealed packaging. Return postage for a change of mind is paid by the customer. Faulty, damaged or incorrectly supplied goods are always returned at our cost.
Consumer law permits a specific exception for sealed goods that are not suitable for return once unsealed for health protection or hygiene reasons. Opened skincare, makeup, hair products and pierced earrings fall into that category. This exception never applies to faulty or misdescribed goods, which are always refundable.
Refunds are issued within 14 days of us receiving your return, and normally far sooner. They go back to the original payment method. Your bank or card issuer may take a further 3 to 5 working days to display the credit.
Check the tracking link in your dispatch email first, then contact us. We treat a UK parcel as lost 10 working days after dispatch and an international parcel after 25 working days, at which point we will resend or refund in full at your choice. We pursue the carrier ourselves — you do not have to.
Yes. The whole site is served over HTTPS, and card payments are processed by a PCI-DSS Level 1 certified payment provider with 3-D Secure authentication. We never see or store your full card number, and placing an order does not create any recurring charge.
No. Card data is handled exclusively by our payment provider. We hold only the information required to process, deliver and account for your order, as described in our privacy policy.
Compare our shade card against the mid-lengths of your hair in natural daylight, not against the roots and not under artificial light. If you fall between two shades, choose the cooler one. If you are unsure, email us a daylight photograph and we will give you an honest opinion — including if the answer is that we do not have a good match.
No. Everything we sell is a cosmetic product intended to cleanse, protect and improve the appearance and condition of skin and hair. Our products are not medicines and we make no claim that they diagnose, treat, cure or prevent any medical condition. If you have a diagnosed condition, please speak to a pharmacist or your GP.
Cosmetic animal testing is prohibited in the United Kingdom and the European Union, and the finished cosmetic products we supply for those markets are not tested on animals. Individual brand policies vary in other respects and we are happy to share what a manufacturer has confirmed to us on request.
Unless a listing states a hallmark and carat explicitly, our jewellery is gold-plated brass, gold-plated stainless steel, plain stainless steel or sterling silver. We describe the material precisely on every listing and never present plated fashion jewellery as solid precious metal.
We can include sachet samples with an order where a manufacturer supplies them, and trade customers can request testers for salon display when opening a new line. Contact us before ordering and we will tell you honestly what is available.
Our Harlesden Gardens address is a trading and fulfilment address rather than a shop, so we do not operate a walk-in counter. Pre-arranged collection can occasionally be accommodated for trade customers by appointment — please email us first.
Email info@2wantis2have.com with the subject "Complaint" and your order number. We acknowledge within one working day and aim to resolve within five working days, writing to explain our decision. If you remain dissatisfied you can seek advice from Citizens Advice in the UK or your national consumer authority elsewhere.
