Tracked dispatch from London to the United Kingdom, the European Union and selected worldwide destinations. All costs shown before payment.
Orders are picked, checked and packed at our London facility Monday to Friday, excluding UK public holidays. Orders placed and paid for before 14:00 on a working day are normally dispatched the same day; orders placed after that time, at weekends or on public holidays are dispatched on the next working day.
You receive an email with a tracking reference as soon as the parcel is collected by the carrier. If a line is unexpectedly out of stock we contact you before dispatch and offer to wait, part-ship, substitute or cancel — we never simply remove an item and ship the rest.
| Destination | Service | Estimated transit | Cost |
|---|---|---|---|
| United Kingdom mainland | Tracked 48 | 2–3 working days | £3.95 (free over £60) |
| United Kingdom mainland | Tracked 24 | 1–2 working days | £6.50 |
| United Kingdom mainland | Next day before 13:00 (order by 14:00) | Next working day | £9.95 |
| Scottish Highlands, islands, Northern Ireland | Tracked | 2–5 working days | £7.95 |
| Republic of Ireland & European Union | Tracked & signed international | 4–8 working days | From £12.95 |
| United States & Canada | Tracked & signed international | 6–12 working days | From £18.95 |
| Rest of world (selected destinations) | Tracked & signed international | 7–21 working days | Quoted at checkout |
The exact delivery charge for your basket and address is calculated and displayed in full at checkout before you are asked to pay. Transit times are carrier estimates from the day of dispatch and exclude customs clearance time.
Since the United Kingdom left the European Union, parcels sent from the UK to EU and other overseas destinations may attract import duty, local sales tax or VAT, and a carrier handling fee, all of which are set by the destination country and are outside our control.
Glass bottles and jars are individually wrapped and cushioned. Hair extension sets travel flat in protective sleeves to prevent creasing. Jewellery is supplied in an individual pouch or box. Outer cartons are plain and unbranded for privacy, and we use recyclable paper-based void fill wherever the fragility of the contents allows.
Your dispatch email contains the carrier name and tracking reference. Tracking information can take a few hours to appear after the first scan. If nothing has updated 48 hours after dispatch, contact us and we will investigate with the carrier directly.
Delivery estimates are not guarantees, and severe weather, carrier strike action, customs inspection and public holidays can extend transit. Where a service was paid for as a guaranteed timed delivery and the carrier fails to meet it, we refund the difference in postage.
A UK parcel is treated as lost 10 working days after dispatch, and an international parcel 25 working days after dispatch. Once that point is reached we will, at your choice, resend the order or refund it in full. You do not need to pursue the carrier yourself.
Report damage within 72 hours of delivery with photographs of the outer box and the contents as received. We will arrange a replacement or full refund and handle the carrier claim ourselves.
